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Your complete Salesforce platform — built, integrated & owned by you.

We implement, customize, and integrate the full Salesforce platform so your customer data, processes, and AI all work together. From Sales, Service, and Marketing to Commerce, Experience, Data Cloud, and Agentforce AI, we build a connected platform around how your teams actually work — and around your data-residency and compliance requirements.

Whether you are rolling out Salesforce for the first time or scaling an existing org, we handle configuration, custom development, MuleSoft integration, data migration, and team enablement — across the entire Salesforce ecosystem, including industry-specific clouds — fully documented and handed over so your team stays in control.

CRM & Customer Engagement Platform
Service Process

How we deliver

01

Listening to Your Needs

We map your sales, service, and marketing processes — capturing how your teams work today and the outcomes you want from Salesforce.

02

Tailored Solutions

We configure and customize across the Salesforce platform — Sales, Service, Marketing, Commerce, Experience, Data Cloud and Agentforce — with the objects, flows, automation, and AI that fit your business.

03

Tactical Alignment

We integrate Salesforce with your other systems and migrate clean, de-duplicated data, rolling out in controlled phases — documenting each step as we go.

04

Measurable Results

We onboard and train your teams, then hand over a fully documented org with dashboards so adoption and ROI are measurable.

Services Outcome

What we deliver

We help organizations across Saudi Arabia and the wider region get more from the entire Salesforce platform — unifying customer data, automating workflows, adding AI, and driving adoption. Here is what we deliver:

06

Core Clouds

The full Customer 360 stack

  • Sales Cloud implementation & optimization
  • Service Cloud & case management
  • Marketing Cloud & Account Engagement (Pardot)
  • Commerce Cloud — B2B, B2C & D2C
  • Experience Cloud portals & communities
  • Data Cloud — unified customer profiles (CDP)
02

AI & Analytics

Predictive, agentic, measurable

  • Agentforce AI agents & Einstein
  • Tableau & CRM Analytics dashboards
04

Platform & Integration

Custom builds, connected systems

  • Salesforce Platform & Lightning development (apps, flows, Apex)
  • MuleSoft integration & API connectivity
  • Slack integration & workflows
  • Revenue Cloud / CPQ & billing
04

Operations & Enablement

Migrate, run, train, hand over

  • Field Service management
  • Industry Clouds (Financial Services, Health & more)
  • Data migration & deduplication
  • Onboarding, training, adoption & managed support

Frequently asked questions

Is CRM & Customer Engagement Platform aligned with NCA and SAMA requirements?
Yes. We design and run CRM & Customer Engagement Platform to meet Saudi regulatory expectations — including NCA and SAMA alignment — and hand over the documentation that evidences it.
Do you provide 24/7 monitoring and support for CRM & Customer Engagement Platform?
Yes. Our in-Kingdom team monitors and supports CRM & Customer Engagement Platform around the clock, with local accountability for every issue.
Do you only deploy CRM & Customer Engagement Platform, or operate it too?
Both. Every Apex engagement is built, secured, documented and handed over — we deploy and operate CRM & Customer Engagement Platform, and your team always owns the result.

Let's build something your team will actually own.

Tell us what you're modernizing. We'll design, secure, document, and hand it over.

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